Shipping & Returns

*Curbside Pick Up: We’re offering curb-side pick-up for all local orders. If you place an order online, our team will have it ready to go same day! Please phone the winery when you arrive and we will happily deliver to your car. If you’re not sure what wine to choose, our team is ready to help. We have contactless pay & collect ready to go from Monday-Friday, 9:00-4:00pm. If you have any questions, please reach out to us at 250-490-4965 ext 105 or 106.

Bench 1775 Offers Nationwide Shipping

When you place an online order please allow up to 3 business days for processing. Orders placed Friday – Sunday will ship out Monday or Tuesday.

Provinces Authorized for Direct Shipment: Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all Provinces. If Bench 1775 is unable to ship directly to your Province, please contact us at the winery at 250-490-4965 ext 106.

Wine is a Delicate Commodity: Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Bench 1775 is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Order Arrival

For major metropolitan areas orders shipped via ATS & Fedex Transportation should arrive in approximately 1-3 days. Outside major metropolitan areas orders will arrive in approximately 7-10 days.

Returns & Exchanges

We will replace or refund you for any bottle of wine that is flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to (wineclub@bench1775.com) to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. A 15% restocking fee will be applied to all cancelled orders.

Event Tickets Refund Policy

Bench1775 Winery will only issue full refunds 96 hours (4 days) before any scheduled event taking place at the winery. If for, unforeseen circumstances the event is cancelled, Bench 1775 Winery will refund the full ticket price. Most of our events are hosted outside however we will make a judgement call 24 hours before scheduled event if it will be cancelled or re-scheduled. For all third party events, please refer to their refund policies as they may differ from Bench 1775’s.